What Mcmaster-Carr products do you offer?
We offer virtually the entire Mcmaster-Carr catalogue. That includes anything as small as a pack of imperial bolts to large, bulky material handling items such as a cabinet. Mcmaster offers high-quality, primarily American manufactured products across 26 major product categories. The Mcmaster-Carr catalogue is known for 1) being wide in terms of breadth of products offered and 2) offering all the options of a particular item to suit your specific application or requirement.
One major benefit of the Mcmaster-Carr catalogue is that they offer products / parts not available from other industrial suppliers. This is particularly the case with Fasteners (screws / bolts), which are offered in both Imperial and Metric versions.
What is your minimum order size for Mcmaster-Carr parts?
Honestly, we will offer pricing for even a single bolt if that is all you need. Our goal is to get you delivery of the Mcmaster products you need, not force you buy quantities you don’t need. But we do have minimum shipping fees as most orders are fulfilled via express couriers. To offer you quick delivery, we ship via express couriers such as FedEx and DHL and hence do not offer free delivery.
How do I place an order?
Once you have received our formal quotation, you can i) send a Purchase Order that reflects the pricing offered or ii) simply respond via Phone / Email that you wish to proceed with the quote offered. Raptor Supplies will then send you a Proforma Invoice for payment or offer you NET30 payment terms for eligible businesses.
We accept payment for orders via bank transfer, credit card (MC, Visa and AMEX). For customers with Singapore bank accounts, we accept payment via PayNow. Raptor Supplies is also registered with Vendors@Gov, which means we can accept orders from Singapore government entities and universities.
Do you sell to individuals?
Raptor Supplies is a business to business company that sells primarily to business customers who value our service offering. If you are an individual interested in receiving a quote, we entertain such requests on a case by case basis. We understand the appeal of the Mcmaster catalogue to individuals around the world, but we are geared to serving the needs of business customers.
I received my order but there is no mention of Mcmaster-Carr on the item?
Most customers don’t realize that Mcmaster is an industrial parts distributor, not a manufacturer. They have built a comprehensive industrial parts catalogue of quality American manufacturer as well as offer some premier European and Japanese. So if you ordered a packet of bolts, it may come in a packet with a brand logo you expected. But if it’s a pressure gauge, it will have been manufactured by another Company with their branding on the item. Don’t get alarmed if that is the case!
Do you offer Mcmaster-Carr equivalants?
If you have an item that you need a comparable specification for but not necessarily the Mcmaster part number, we can help. As already mentioned, Mcmaster is not a manufacturer but a great distributor. So if you need a similar item, just let us know and we will offer another American brand product with the same specifications.
What documents can you provide?
We offer a number of documents, including Certificates of Conformity, Lot Traceability and Material Test Certificates. For some items such as meters, we include Calibration Certificates to the extent they are included in the product itself. If you need any certificates, please indicate at the time of order placement. Any requests for certificates after shipment of orders cannot be entertained.
What Mcmaster-Carr products do we not sell?
There are a number of Mcmaster products that we don’t offer, including magnetic items, certain greases / fluids and items longer than 7- 8 feet in length. Magnetic items such as rare earth or ceramic magnets can cause interfere with aircraft instrumentation so are not offered. Mcmaster greases or fluids that are classified as hazardous for air transport are also not available for sale. To check if we can offer a grease or fluid item, check the MSDS for the product. If Section 14 of the document under the IATA section lists “Not Regulated for Transport”, then we can offer a quote. Long items greater than 7 – 8 feet in length are problematic as couriers cannot ship these lengths and would then require shipment via air freight.
Do I need to provide just the Mcmaster part numbers to get a quote?
Yes, just provide the Mcmaster-Carr part number(s) to us. Client sometimes send us invalid Mcmaster part numbers; this is normally a case of a where a ‘5’ and ‘S’ is interchanged or a ‘O’ is mixed up for a ‘0’. Just double-check the part numbers before you ask for the quote!
There are some instances when providing just the correct Mcmaster part number isn’t sufficient to quote a specific product. 1) When an item is sold in different colours. A bin may have a specific part number but come in several colours. In that case, provide not just the part number but also list the colour required. 2) Mcmaster pressure gauges is another area where providing the Mcmaster-Carr number is not enough. The required pressure range will also need to be mentioned so that the correct model is offered. 3) Items such as electrical wire and railings will have a single Mcmaster part number but offers in various pre-determined lengths. When requesting a quote for these items, be sure to mention the length required.
Where do you offer delivery of Mcmaster-Carr items?
We offer delivery of Mcmaster part numbers to customers throughout Southeast Asia. Local delivery is offered to customers located in Singapore, which means the price in our quote is all you pay, we take care any customs clearance charges. Where delivery terms are DAP (Malaysia, Indonesia, Brunei and the Philippines), we will ship Mcmaster products to your doorstep but any customs clearance charges are for the account of the customer.
Customers in OFAC listed countries will not be entertained as we follow all US laws and regulations related to export controls on US-manufactured items. We reserve the right to request end user destination information prior to fulfilment of any order.
What shipment options do I have for Mcmaster items?
Delivery for low weight orders is offered either via FedEx or SingPost. For bulkier / heavier shipments, we offer both air and sea freight options. When you request a quote, let us know what freight method you want quoted (particularly if heavy items). Customers also have the option of shipping their order with their own UPS / DHL / FedEx account from our US warehouse. Simply indicate this at the time of order placement and your order will be amended.
For customers located outside of Singapore but with a freight forwarder located in Singapore, we can offer local delivery. GST would not be charged if the forwarder can provide proof of export documentation showing shipment from Singapore within 60 days of local delivery.
I need something urgently? How fast can you deliver?
Our standard delivery timeframe for orders delivered via courier is 1 week. We do offer express shipping options that can deliver orders to customers in Singapore within 3 – 4 days. Alternatively, we offer pickup from our US warehouse within 1 -2 days from order placement. Please be aware, express shipment options are not available for any bulky orders due to the current supply constraints on air freight. Any order shipped via air freight will take up to two weeks to deliver.
What is your return / cancellation policy for Mcmaster items?
You can cancel any order prior to shipment for a full refund. Orders once shipped cannot be returned unless items have been damaged in transit or the incorrect item was delivered.
For those customers who need assurance they have ordered the correct item, we can offer pictures of items ordered prior to shipment. Please request this at order placement, if necessary.