FAQ

Q: Do you only deliver to Singapore?

A: No, we also deliver to customers in Malaysia and Indonesia

Q: How will my order be delivered?

A: Orders are delivered either via SingPost or Fedex. Bulky orders are delivered via truck

Q: When will my order arrive?

A: In stock items ship within 24 – 48 hours and delivery time is normally 3 – 4 days. You will receive an shipping confirmation via email with the tracking number.

Q: Do I need to pay duties / taxes?

A: There is zero duties or customs charges to pay. We take care of all clearance charges

Q: Do you offer air or sea freight?

A: For bulky orders, we also offer less expensive air and sea freight options. Contact us for further information

Q: Can I return my order?

A: Yes, you can return your order within 30 days of delivery as long as goods are in brand new condition in their original packaging

Q: Can I request a quotation?

A: Yes, we accept request for quotation (“RFQ”) for any product listed on the website. You will receive a quotation via email

Q: Can you source industrial parts not listed on the website?

A: Yes, we can source any part from any of the 2,000+ US brands we offer. Please send an email with your RFQ

Q: Do I have to order on the website?

A: No, you can send us a Purchase Order via email. You will then receive a proforma invoice for payment.

Q: How can I pay by bank transfer?

A: Simply select “BANK TRANSFER” on your order. You will receive our bank details in the order confirmation email. Please provide your order number on the payment.